Anti Fraud Policy
We want you to have a pleasant and untroubled experience when shopping with us – so we have a rigorous policy to protect our customers and our business. Credit or debit card fraud is a serious crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively and with a passion to the fullest extent of the law.
Payment System: Our card payment systems are secure.. Your payment information is maintained securely and your personal data is not shared with anyone. However, if you are concerned that a payment to Aero Associates Ltd is incorrect or has not been processed, please let us know immediately.
Customer’s IP Address: During the ordering and payment process we record the internet address (IP address) of the customer’s computer. This is to facilitate evidence-gathering if and only if a transaction later proves to be fraudulent. The information is used for no other purpose.
Transaction Watch: Our payment processing partners operate intelligent systems which look for suspicious transactions or usage patterns and report them. We always check to ensure that orders are legitimate before goods are despatched. Sometimes, for your protection, we will contact you to verify an order: this will not affect delivery times.
Prosecution: We investigate and pursue attempted fraud to the full extent the law allows. This includes the recovery of civil compensation and costs as well as criminal prosecution.
Credit card details: Card numbers are transmitted directly to the card payment network for authorisation. Aero Associates Ltd does not record or store the credit card number anywhere.